January 2011
Intermediate to advanced
852 pages
12h 32m
English
Content preview from The Essential Ken Blanchard Collection
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Chapter 3Serving Customers at a Higher Level
The second step in leading at a higher level is to treat your customers right. While everybody seems to know that, organizations with exceptional service are rare. When an organization delivers with such excellence and consistency that its service reputation becomes a competitive edge, that’s Legendary Service.
Getting Legendary SCORES from Your Customers
In Chapter 1, “Is Your Organization High Performing?,” we discussed HPO SCORES; one of the key elements was relentless focus on customer results. In high performing organizations, everyone passionately holds and maintains the highest standards for quality and service from their customers’ ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.