The Essential Ken Blanchard Collection

Final Words

K: Well, that sounds like a wrap, Colleen. Our hope is that self-serving leaders will become a thing of the past. Instead, leadership throughout the world will be composed of people who lead with love and, in the process, “serve first and lead second.”²⁴ Do you have anything final you want to say to anyone who has been sitting in on our conversation?

C: I’d like to say thanks for listening to some of my story and a lot of our LUV story. As you all have probably guessed by now, over the years I have not known how to separate myself from Southwest Airlines. I think this Company has been, in many ways, really, my life. It became my cause. Not that I haven’t had my own personal life, but when you get as involved in a group or organization ...