Maintaining a Strong Culture
C: That was a fun exercise. I never thought love was so complicated! But in many ways I think we’ve embedded those components in the Culture at Southwest.
K: Talking about culture, Colleen—to me, it is fragile. I’ve talked with people from organizations that had a strong culture at one time. These people often said that they witnessed how a little benign neglect was able to destroy that culture almost overnight.
This experience confirmed what I’ve always believed: Lip service can be a great danger. It’s easy to talk, speak, and brag about your culture; the hard work is living up to it every day. I know you all at Southwest don’t like to leave anything up to chance. As Peter Drucker said, “Nothing good happens by ...
Get The Essential Ken Blanchard Collection now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
