The Triple Bottom Line

K: It’s all about having the right target—the triple bottom line,3 a compelling vision, and short-term goals and initiatives.

C: Slow down a minute, Ken. I have a sense of what the triple bottom line is, but what does it mean to you?

K: If you don’t mind, I would love to hear your philosophy first, Colleen.

C: All right. Our entire philosophy of Leadership is quite simple: Treat your People right, and good things will happen. When we talk to our People, we proudly draw a pyramid on the chalkboard and tell them: You are at the top of the pyramid. You are the most important Person to us. You are our most important Customer in terms of priority. Therefore, I am going to spend 80 percent of my time treating you with Golden ...

Get The Essential Ken Blanchard Collection now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.