Screw-up#14We Weren't Effective at Training the Customer
One of my favorite aspects of managing a project is doing the training. After dealing with all the details of the project and the mucky issues, I get to see the finished product in motion. I get to see excitement in my customers as they experience how the product is going to make their jobs easier. It's the part of the project where I start feeling really good about what has been developed and how it is going to be good for the customers. I just love it when it's done right.
Depending on the product produced, training the customer can be a major project component (as in technology projects) or could be a minor component (as in residential construction). If your projects don't typically ...
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