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The Truth About Negotiations by Leigh Thompson

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Truth 53Repairing broken trust

Sometimes trust is broken in a relationship. How do you repair broken trust? Unfortunately, there is no sure-fire solution. Consider one of the following strategies.

Let them vent

People want to be heard. Letting people vent and blow off their steam does not mean you agree with them. It just means you are listening. So, let the person who feels wronged tell his side of the story. You don't have to agree; you just have to listen. Check to make sure you understand by summarizing what the other is saying. Ask the counterparty if you've got his side of the story straight.

You don't have to agree; you just have to listen.

Apologize

If you did something you regret, say so. If you failed to do something you wished ...

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