Book description
The UX Book: Process and Guidelines for Ensuring a Quality User Experience aims to help readers learn how to create and refine interaction designs that ensure a quality user experience (UX). The book seeks to expand the concept of traditional usability to a broader notion of user experience; to provide a hands-on, practical guide to best practices and established principles in a UX lifecycle; and to describe a pragmatic process for managing the overall development effort. The book provides an iterative and evaluation-centered UX lifecycle template, called the Wheel, for interaction design. Key concepts discussed include contextual inquiry and analysis; extracting interaction design requirements; constructing design-informing models; design production; UX goals, metrics, and targets; prototyping; UX evaluation; the interaction cycle and the user action framework; and UX design guidelines. This book will be useful to anyone interested in learning more about creating interaction designs to ensure a quality user experience. These include interaction designers, graphic designers, usability analysts, software engineers, programmers, systems analysts, software quality-assurance specialists, human factors engineers, cognitive psychologists, cosmic psychics, trainers, technical writers, documentation specialists, marketing personnel, and project managers.- A very broad approach to user experience through its components—usability, usefulness, and emotional impact with special attention to lightweight methods such as rapid UX evaluation techniques and an agile UX development process
- Universal applicability of processes, principles, and guidelines—not just for GUIs and the Web, but for all kinds of interaction and devices: embodied interaction, mobile devices, ATMs, refrigerators, and elevator controls, and even highway signage
- Extensive design guidelines applied in the context of the various kinds of affordances necessary to support all aspects of interaction
- Real-world stories and contributions from accomplished UX practitioners
- A practical guide to best practices and established principles in UX
- A lifecycle template that can be instantiated and tailored to a given project, for a given type of system development, on a given budget
Table of contents
- Cover image
- Title page
- Table of Contents
- Endorsement
- Copyright
- Dedication
-
Preface
- Goals for this book
- Usability is still important
- But user experience is more than usability
- A practical approach
- Order of the material
- Our audience
- Increasing maturity of the discipline and audience
- What we do not cover
- About the exercises
- Projects
- Origins of the book
- Arousing the design “stickler” in you
- Further information on our website
- About the authors
- Acknowledgments
- Guiding Principles for the UX Practitioner
- Chapter 1. Introduction
- Chapter 2. The Wheel: A Lifecycle Template
- Chapter 3. Contextual Inquiry: Eliciting Work Activity Data
- Chapter 4. Contextual Analysis: Consolidating and Interpreting Work Activity Data
- Chapter 5. Extracting Interaction Design Requirements
-
Chapter 6. Constructing Design-Informing Models
- Objectives
- 6.1 Introduction
- 6.2 Design-informing models: second span of the bridge
- 6.3 Some general “how to” suggestions
- 6.4 A New example domain: slideshow presentations
- 6.5 User models
- 6.6 Usage models
- 6.7 Work environment models
- 6.8 Barrier summaries
- 6.9 Model consolidation
- 6.10 Protecting your sources
- 6.11 Abridged methods for design-informing models extraction
- 6.12 Roots of essential use cases in software use cases
- Chapter 7. Design Thinking, Ideation, and Sketching
- Chapter 8. Mental Models and Conceptual Design
-
Chapter 9. Design Production
- Objectives
- 9.1 Introduction
- 9.2 Macro view of lifecycle iterations for design
- 9.3 Intermediate design
- 9.4 Detailed design
- 9.5 Wireframes
- 9.6 Maintain a custom style guide
- 9.7 Interaction design specifications
- 9.8 More about participatory design
- Summary of the Flow of Actitives in Chapters 3 through 9
-
Chapter 10. UX Goals, Metrics, and Targets
- Objectives
- 10.1 Introduction
- 10.2 UX goals
- 10.3 UX target tables
- 10.4 Work roles, user classes, and ux goals
- 10.5 UX measures
- 10.6 Measuring instruments
- 10.7 UX metrics
- 10.8 Baseline level
- 10.9 Target level
- 10.10 Setting levels
- 10.11 Observed results
- 10.12 Practical tips and cautions for creating ux targets
- 10.13 How UX targets help manage the user experience engineering process
- 10.14 An abridged approach to UX goals, metrics, and targets
-
Chapter 11. Prototyping
- Objectives
- 11.1 Introduction
- 11.2 Depth and breadth of a prototype
- 11.3 Fidelity of prototypes
- 11.4 Interactivity of prototypes
- 11.5 Choosing the right breadth, depth, level of fidelity, and amount of interactivity
- 11.6 Paper prototypes
- 11.7 Advantages of and cautions about using prototypes
- 11.8 Prototypes in transition to the product
- 11.9 Software tools for prototyping
- Chapter 12. UX Evaluation Introduction
-
Chapter 13. Rapid Evaluation Methods
- Objectives
- 13.1 Introduction
- 13.2 Design walkthroughs and reviews
- 13.3 UX Inspection
- 13.4 Heuristic evaluation, a UX inspection method
- 13.5 Our practical approach to UX Inspection
- 13.6 Do UX Evaluation rite
- 13.7 Quasi-empirical UX evaluation
- 13.8 Questionnaires
- 13.9 Specialized rapid UX evaluation methods
- 13.10 More about “discount” UX engineering methods
-
Chapter 14. Rigorous Empirical Evaluation: Preparation
- Objectives
- 14.1 Introduction
- 14.2 Plan for rigorous empirical UX evaluation
- 14.3 Team roles for rigorous evaluation
- 14.4 Prepare an effective range of tasks
- 14.5 Select and adapt evaluation method and data collection techniques
- 14.6 Select participants
- 14.7 Recruit participants
- 14.8 Prepare for participants
- 14.9 Do final pilot testing: fix your wobbly wheels
- 14.10 More about determining the right number of participants
-
Chapter 15. Rigorous Empirical Evaluation: Running the Session
- Objectives
- 15.1 Introduction
- 15.2 Preliminaries with participants
- 15.3 Protocol issues
- 15.4 Generating and collecting quantitative UX data
- 15.5 Generating and collecting qualitative UX data
- 15.6 Generating and collecting emotional impact data
- 15.7 Generating and collecting phenomenological evaluation data
- 15.8 Wrapping up an evaluation session
- 15.9 The humaine project
- Chapter 16. Rigorous Empirical Evaluation: Analysis
- Chapter 17. Evaluation Reporting
- Chapter 18. Wrapping up UX Evaluation
- Chapter 19. UX Methods for Agile Development
- Chapter 20. Affordances Demystified
- Chapter 21. The Interaction Cycle and the User Action Framework
- Chapter 22. UX Design Guidelines
- Chapter 23. Connections with Software Engineering
- Chapter 24. Making It Work in the Real World
- References
-
Exercises
- Introduction to exercises
- Chapter 3 exercises
- Chapter 4 exercises
- Chapter 5 exercises
- Chapter 6 exercises
- Chapter 7 exercises
- Chapter 8 exercises
- Chapter 9 exercises
- Chapter 10 exercises
- Chapter 11 exercises
- Chapter 13 exercises
- Chapter 14 exercises
- Chapter 15 exercises
- Chapter 16 exercises
- Chapter 17 exercises
- Index
Product information
- Title: The UX Book
- Author(s):
- Release date: January 2012
- Publisher(s): Morgan Kaufmann
- ISBN: 9780123852427
You might also like
book
Lean UX, 2nd Edition
Lean UX has become the preferred approach to interaction design, tailor-made for today’s agile teams. In …
book
Strategic Writing for UX
When you depend on users to perform specific actions—like buying tickets, playing a game, or riding …
book
Practical UX Design
A foundational yet practical approach to UX that delivers more creative, collaborative, holistic, and mature design …
book
Laws of UX, 2nd Edition
An understanding of psychology-specifically the psychology behind how users behave and interact with digital interfaces-is perhaps …