Objectives10.1 Introduction10.2 UX goals10.3 UX target tables10.4 Work roles, user classes, and ux goals10.5 UX measures10.6 Measuring instruments10.7 UX metrics10.8 Baseline level10.9 Target level10.10 Setting levels10.11 Observed results10.12 Practical tips and cautions for creating ux targets10.13 How UX targets help manage the user experience engineering process10.14 An abridged approach to UX goals, metrics, and targets