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The UX Book by Rex Hartson, Pardha S. Pyla

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Design task structure for flexibility and efficiency

Support user with effective task structure and interaction control

Support user needs for flexibility within the logical task flow by providing alternative ways to do tasks. Meet user needs for efficiency with shortcuts for frequently performed tasks and provide support for task thread continuity, supporting the most likely next step.

Provide alternative ways to perform tasks

One of the most striking observations during task-based UX evaluation is the amazing variety of ways users approach task structure. Users take paths never imagined by the designers.

There are two ways designers can become attuned to this diversity of task paths. One is through careful attention to multiple ways of ...

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