June 2021
Beginner to intermediate
385 pages
6h 52m
Chinese
Content preview from 协同产品设计
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
通过靶心画布来识别用户
｜
143
探讨反用户
在某些情况下，用户在使用产品时可能会避免与某些人接触。你可以更深入地了解
这样的关系以进一步优化产品，甚至是支持或杜绝此类行为。询问团队用户在使用
产品时是否要避免或避开某些人。
在画布的第三个圆中放置反用户。在他们名称旁边用 × 记号标记，以区分其他间接
用户。
完成并转到扩展用户
在团队确定了间接用户之后，是时候讨论更加广泛的用户群体了：
“
让我们进入靶心画布的下一个圆
，
讨论任何可能被直接用户通过使用产品而
影响的人群
。”
活动 3
：
产出扩展用户
144
｜
第
10
章
在童话故事《长发公主》中，一位女巫撞见了为妻子偷生菜的丈夫。为了避免女巫
的惩罚，丈夫同意将自己的第一个孩子交给女巫。
在这个故事中，女巫和丈夫代表直接用户，两人都直接参与了关于惩罚的讨论。妻
子是间接使用者，尽管她与丈夫交流，但她并没有直接参与到讨论中。
几个月后，妻子生下了一个女儿（长发公主），女巫将其带走作为其丈夫偷生菜的惩罚。
长发公主则是扩展用户，虽然她从未偷过生菜或违背任何诅咒，更没有参与到与女
巫的关于惩罚的讨论中，但是她的青春年华却因此只能在一座塔楼里度过，而且她
还得每天用自己的长发作为梯子让女巫爬上塔楼。
扩展用户代表的是那些既不使用产品也不与直接和间接用户产生交互的人群。尽管
他们与产品没有任何接触 ...
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.