February 2000
Beginner
314 pages
6h 48m
English
Content preview from Artful Persuasion: How to Command Attention, Change Minds and Influence PeopleBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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THE ART OF GIVING FEEDBACK
Whichever type of question they use, smart persuaders listen intently to the other side. They are active listeners and don't get distracted by emotion-laden words. They withhold judgment and try to understand the other person's point of view. They look behind the spoken words for the emotional content of the message transmitted by the subtleties of voice and body language. They appreciate that what is not said can be just as important as what is said.
Reflective Listening
One of the best ways to show you've heard and understood the other person is to reflect or paraphrase the content of what the other person has said and/or the feelings of the speaker.
Reflecting Content
Your desktop publishing supervisor is in your ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.