Chapter 2. Active Stakeholder Interaction

Being agile requires active stakeholder interaction because only your stakeholders can confirm that what you create actually meets their needs.

By Scott Will

Many years ago, one of the first IBM teams to adopt agile started doing regular demonstrations of completed user stories to its customers at the end of each iteration. After the fourth iteration or so, a customer asked a question that wound up significantly changing the direction of the release. The gist of the question was, “When is the accounting and chargeback control feature going to be implemented?” Several other customers on the call also chimed in and wanted to know as well. It turned out that particular feature was not in the plan for the ...

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