8.2. CASE STUDY: TRAINING REQUIREMENTS GATHERING AT HITACHI DATA SYSTEMS
Peter Manijak, an Hitachi Data Systems (HDS) academy director, explains how his group aligns the product training roadmap to the company's product development strategy through a systematic requirements gathering process. Peter' s organization provides technical product training to internal technical experts and sales staff, customers, and external certified partners.
HDS uses the same requirements gathering process to serve internal employees as it uses for external customers to achieve economies of scale. Training activities occur in a systematic manner.
Within the HDS product deployment cycle, presales and sales staff are given high-level product and marketing training ...
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