86 Designing training and instructional programs for older adults
Another characteristic of delity to consider is psychological delity,
which reects the extent to which the person interacting with the simula-
tor perceives the device as a close t, from both the standpoints of physical
and environmental delity, to the actual operational setting. This type
of delity is important, as it could inuence the degree of motivation of
trainees in their interaction with the simulator. For example, a person
can be trained to play the role of a customer service representative for
an online store, such as Amazon.com, who must go online in order to
read and respond to issues that ctitious customers have communicated
through ...