Designing Training and Instructional Programs for Older Adults

261Chapter eleven: Performance assessment and program evaluation

equivalence. In addition, caution needs to be exercised when relying

on supervisory or self-ratings of performance, as these types of ratings

are subjective and may be prone to bias. Finally, results criteria refer to

the impact of the training on an organization or agency sponsoring the

training. These types of criteria might include measures of productiv-

ity, cost–benet ratios, improved safety, and other benets to an organi-

zation such as changes in quality ratings or customer satisfaction. The

results of these assessments are often difcult to interpret as they are

the most distal from training and may be inuenced by a wide variety

of other factors.

In most cases evaluation ...