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E-Commerce Website Optimization, 2nd Edition
book

E-Commerce Website Optimization, 2nd Edition

by Dan Croxen-John, Johann van Tonder
December 2020
Intermediate to advanced
272 pages
6h 32m
English
Kogan Page
Content preview from E-Commerce Website Optimization, 2nd Edition

04

Behavioural research

It’s time to start digging for insights.

In the previous chapter, we discussed the journey from data to insights by means of analysis. Over the next three chapters you will learn more about a number of research tools and methods, focused on generating actionable insights.

You’ll find that it’s not a linear approach of moving from one data source to the next in an orderly sequence. More likely you will loop back to a data set at times, prompted by an insight from another piece of data. It’s okay; that is the process.

But where to begin? Analysis can be broken out into these key four areas,1 says Brent Dykes, author of two highly recommended books about analytics:

  • Acquisition: What are the primary sources of traffic? ...

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Publisher Resources

ISBN: 9781789664430