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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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5

Models of Communication

After reading this chapter, you will be familiar with:

  • Different models that provide visual explanation of the communication process
  • Models that are best-suited to classroom teaching
  • Techniques that improve your own communication
  • Programmes that help develop effective communication
MODELS OF COMMUNICATION

There is a paradox about the term ‘communication. It is obvious and obscure at the same time. Its meaning seems to be obvious in contemporary usage but very illusive when we try to capture its essence in a rigorous definition. In order to understand the communication process we must use various devices to structure our thinking. These devices are called communication models.

According to Devito (1978), communication ...

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