CHAPTER 8

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Assessing Present Work Requirements and Individual Job Performance

Leaders must know the present before they can plan the future.1 They must realistically view the organization’s strengths and weaknesses before they can navigate around future external threats and seize opportunities as they arise. The task can be daunting because leaders are biased observers: They are accountable largely for an organization’s strengths and weaknesses. It is easy for them to overlook weaknesses because the causes of those weaknesses may be rooted in their own past decisions; it is easy for them to overlook strengths, which they may take for granted. Managers, ...

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