CHAPTER 15
Evaluating Succession Planning and Management Programs
After a succession planning and management program has been implemented, top managers will eventually ask, ‘‘Is this effort worth what it costs? How well is it working? Is it meeting the organization’s needs?’’ Simple answers to these questions will prove elusive because an SP&M program will affect many people and will usually have to satisfy conflicting goals, interests, and priorities. But the questions underscore the need to establish some way to evaluate the program. This chapter will explore five simple questions: (1) What is evaluation? (2) What metrics should be used to evaluate ...
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