May 2019
Intermediate to advanced
442 pages
11h 36m
English
The RED method is more focused on a service-level approach and not so much on the underlying system itself. Obviously, being useful to monitor services, this strategy is also valuable to predict the experience of external clients. If a service's error rate increases, it is reasonable to assume those errors will impact, directly or indirectly, on the customer's experience. These are the metrics to be aware of:
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