How to Talk to Anyone at Work: 72 Little Tricks for Big Success in Business Relationships

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Come Out Smelling Like a Rose When You’re Guilty as Heck

Worst-case scenario: You are guilty as accused. Your superior knows it and is really pissed! Never fear—I’ll give you a technique that I’ve written about before and teach in all my classes because it works exquisitely. Don’t expect to be acquitted of the crime, but you’ll come out smelling like a rose, sometimes even more fragrant than before you were caught.

When I was a preteen, I was infatuated with Wonder Woman. The cartoonist wrote that “she had the speed of Hermes, the wisdom of Athena, the strength of Hercules, and the beauty of Aphrodite.” She could spin her arms around faster than the speeding bullets aimed at her and deflect them with her supercool silver bracelets. “PING!” ...