Get IT Systems Management, Second Edition now with O’Reilly online learning.
O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.
About the Author
Chapter 1 Acquiring Executive Support
Systems Management: A Proposed Definition
Why Executive Support Is Especially Critical Today
Building a Business Case for Systems Management
Educating Executives on the Value of Systems Management
Three Universal Principles Involving Executive Support
Developing a Powerful Weapon for Executive Support—Business Metrics
Ensuring Ongoing Executive Support
Test Your Understanding
Suggested Further Readings
Chapter 2 Organizing for Systems Management
Factors to Consider in Designing IT Organizations
Factors to Consider in Designing IT Infrastructures
Locating Departments in the Infrastructure
Recommended Attributes of Process ...