access patterns, performance issues, 150

administrative tools, 154

AIX (advanced interactive executive), 524

alternative call tracking tools, identifying, 243

alternative sources of staffing, 39

analyzing metrics, 377

applicability, 36

application systems, 162


deploying for production acceptance process, 175–176

existing versions, distinguishing from new applications, 176

applying systems management processes to client/server environments, 434–439


cross-functional team for production acceptance process, 166–167

problem management cross-functional team, 241


availability process, 127–131

capacity planning process, 319

change management process, 224–227

configuration management process, 298

disaster recovery ...

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