January 2010
Intermediate to advanced
600 pages
13h 25m
English
Content preview from IT Systems Management, Second Edition
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Chapter 20. Using Technology to Automate and Evaluate Robust Processes
Introduction
One of the distinctions that separate world-class infrastructures from marginal ones is the degree to which their processes are automated. In the first part of this chapter we present three important preparatory steps necessary for automating a process successfully and discuss how to use technology properly in this activity.
We then show how to evaluate the robustness of any process, using both weighted and nonweighted methods, based on 24 characteristics of the process. We conclude with a thorough discussion on how to evaluate the quality and value of any type of infrastructure process documentation.
Automating Robust Processes
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.