January 2010
Intermediate to advanced
600 pages
13h 25m
English
Content preview from IT Systems Management, Second Edition
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Chapter 19. Developing Robust Processes
Introduction
One of the distinctions that separate world-class infrastructures from those that are just marginal is the robustness of their processes. In this chapter we examine how to develop robust processes for maximum effectiveness. We also show how this prepares them for the appropriate use of technology.
We begin by reviewing several of the other factors that are usually evident in any world-class infrastructure. Next we discuss in detail the 24 characteristics common to any well-designed robust process, with examples to clarify some of the salient points. The last of these 24 characteristics involves the application of technology to automate selected steps. It is this use, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.