January 2023
Intermediate to advanced
250 pages
11h 7m
English
Most organisations face a fundamental problem: the time it takes to procure, make and deliver the finished product to a customer is longer than the time the customer is prepared to wait for it.
This is the basis of the lead-time gap. Figure 5.2 demonstrates the problem.
Figure 5.2 The lead-time gap
The customer’s order cycle refers to the length of time that the customer is prepared to wait, from when the order is placed through to when the goods are received. This is the maximum period available for order fulfilment. In some cases this may be measured in months but in others it is measured in hours.
Clearly the competitive ...
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