Creating the logistics vision
Making service happen is the ultimate challenge. Whilst it is by no means easy to develop strategies for service that will lead to improved competitive performance, the hardest task is to put that strategy into action. How do we develop an organisation that is capable of delivering high-quality service on a consistent, ongoing basis?
These days most companies are familiar with the idea of ‘mission statements’ as an articulation of the vision of the business. The mission statement seeks to define the purpose of the business, its boundaries and its aspirations. It is now by no means uncommon for organisations to have such statements for the business as a whole and for key constituent components. What some companies ...
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