Chapter 8. Light Touch
“Intelligent control appears as uncontrol or freedom.And for that reason it is genuinely intelligent control.Unintelligent control appears as external domination.And for that reason it is really unintelligent control.Intelligent control exerts influence without appearing to do so.Unintelligent control tries to influence by making a show of force.”
—Lao Tzu, Book of Ethics
Most project managers work in companies that have some form of hierarchical organization. Organizational hierarchies extend into our project teams as well, along with modern, subtle forms of command and control. For example, in many of our organizations, team members are still required to perform tasks specifically assigned to them by their project managers ...