6KNOWLEDGE AND SOCIAL ENTERPRISING PERFORMANCE MEASUREMENT AND MANAGEMENT

Social enterprising is based on effective knowledge management. Knowledge management can be defined as the processes that support knowledge collection, sharing, and dissemination. The expectations for knowledge management are that it should be able to improve growth and innovation, productivity and efficiency reflected in cost savings, customer relationships, decision-making, innovation, corporate agility, rapid development of new product lines, employee learning, satisfaction and retention, and management decision. Interestingly, these are the same expectations for social enterprising.

Many senior managers emphasize knowledge management as an important means of innovation. ...

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