Managing IT Performance to Create Business Value

Preface

One of the reasons why information technology (IT) projects so often fail is that the return on investment rarely drives the technology investment decision. It is not always the best idea that wins. Often, the project that wins the funding just did a better job of marketing the idea and themselves. An even more important reason for all of the IT project chaos is that there is rarely any long-term accountability (i.e., lack of performance management or measurement) in technology.

There are literally hundreds of processes taking place simultaneously in an organization, each creating value in some way. IT performance management and measurement is about pushing the performance of the automation and maintenance of these processes in the ...