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Managing IT Performance to Create Business Value
book

Managing IT Performance to Create Business Value

by Jessica Keyes
September 2016
Intermediate to advanced content levelIntermediate to advanced
374 pages
10h 11m
English
Auerbach Publications
Content preview from Managing IT Performance to Create Business Value

Appendix IX: Balanced Scorecard Metrics

All metrics are accompanied by targets. For the most part, these are percentages that will be ascertained via a calculation based on the entry of raw data. Some targets have the word “baseline” encoded. Baseline indicates that the metric is informational—for example, only the raw value will be displayed (i.e., aggregated by the specified period—weekly, monthly, etc.). The targets should be set to default (or 0 in the case of baselined targets). The entirety of the metrics provided is greater than the “norm” for a typical balanced scorecard, which usually has just a few key metrics per perspective. It should be noted that many of these metrics can be modified to measure systems developed using social software ...

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Publisher Resources

ISBN: 9781315351162