September 2016
Intermediate to advanced
374 pages
10h 11m
English
The key control over operations (KCO) model uses three types of specific measures to monitor the knowledge management (KM) initiative from different perspectives. Outcome metrics concern the overall organization and measure large-scale characteristics such as increased productivity or revenue for the enterprise. Output metrics measure project-level characteristics such as the effectiveness of lessons-learned information in solving problems. System metrics monitor the usefulness and responsiveness of the supporting technology tools.