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Managing IT Performance to Create Business Value
book

Managing IT Performance to Create Business Value

by Jessica Keyes
September 2016
Intermediate to advanced content levelIntermediate to advanced
374 pages
10h 11m
English
Auerbach Publications
Content preview from Managing IT Performance to Create Business Value

Appendix II: Work Unit Measures

Work Unit Input Measures

In order to establish goals (and evaluate performance against them), input measures must be developed and regularly monitored.

Input measures describe the resources, time, and staff utilized for a program. Financial resources can be identified as current dollars, or discounted, based on economic or accounting practices. Nonfinancial measures can be described in proxy measures. These measures are not described in terms of ratios. They are often used as one element of other measures such as efficiency and effectiveness measures.

Examples:

  1. Total funding
  2. Actual number of labor hours

Work Unit Output Measures

In order to establish goals (and evaluate performance against them), output ...

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Publisher Resources

ISBN: 9781315351162