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Managing IT Performance to Create Business Value
book

Managing IT Performance to Create Business Value

by Jessica Keyes
September 2016
Intermediate to advanced content levelIntermediate to advanced
374 pages
10h 11m
English
Auerbach Publications
Content preview from Managing IT Performance to Create Business Value

Index

A

AHP, see Analytic hierarchy process (AHP)

AIAG, see Automotive industry action group (AIAG)

Analytic hierarchy process (AHP), 3336

Anytime Feedback, 83

APIs, see Application programming interfaces (APIs)

Application programming interfaces (APIs), 112

Automated appraisal tools, 8283

Automotive industry action group (AIAG), 101

B

Balanced scorecards, 1820, 9093

metrics, 309315

BCR, see Benefit–cost ratio (BCR)

Behavioral competencies, 273278

Benchmarking, 2225

and brainstorming, 368

and documentation, 368

and focus groups, 368

and interviewing, 361364

of metrics, 3236

and observation, 367

and participation, 368

and questionnaires/surveys, 364367

Benefit–cost ratio (BCR), 46

BetterWorks, 82

BPM, see Business process management ...

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Publisher Resources

ISBN: 9781315351162