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Managing IT Performance to Create Business Value
book

Managing IT Performance to Create Business Value

by Jessica Keyes
September 2016
Intermediate to advanced content levelIntermediate to advanced
374 pages
10h 11m
English
Auerbach Publications
Content preview from Managing IT Performance to Create Business Value

Appendix XV: Benchmarking Tutorial

Without proper information it is difficult, if not impossible, to initiate a proper benchmarking effort. Information gathered in this process—called data collection by planners and requirements elicitation by software developers—will enable the organization to develop valid measures against which it should be measured.

Interviewing

The most common method of gathering information is by interviewing people. Interviewing can serve two purposes at the same time. The first is a fact-finding mission to discover what each person’s goals and objectives are with respect to the project; and the second is to begin a communications process that enables one to set realistic expectations for the project.

There are a ...

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Publisher Resources

ISBN: 9781315351162