
CHAPTER 20
Objectives
Supporting Consumer
Information and
Education Needs
Kathleen Mastrian and Dee McGonigle
1. Define health literacy and e-health.
2. Explore various technology-based approaches to
consumer health education.
3. Identify barriers to use of technology and issues asso-
ciated with health-related consumer information.
4. Imagine future approaches to technology-supported
consumer health information.
INTRODUCTION
Imagine that you have decided to take up running as your preferred
form of exercise in a quest to get in shape. You start slowly by running
a half mile and walking a half mile. You gradually build up your en-
durance and find yourself ...