book

Search Engine Optimization All-In-One For Dummies®

Name: Search Engine Optimization All-In-One For Dummies®
ISBN: 9780470379738

by Bruce Clay, Susan Esparza

April 2009

Beginner

768 pages

19h 47m

English

For Dummies

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Copyright
About the Authors
Authors' Acknowledgments
Publisher's Acknowledgments
Foreword
Introduction
About This BookFoolish AssumptionsHow This Book Is OrganizedBook I: How Search Engines WorkBook II: Keyword StrategyBook III: Competitive PositioningBook IV: SEO Web DesignBook V: Creating ContentBook VI: LinkingBook VII: Optimizing the FoundationsBook VIII: Analyzing ResultsBook IX: International SEOBook X: Search MarketingIcons Used in This BookConventions Used in This BookWhere to Go from Here
I. How Search Engines Work
1. Putting Search Engines in Context
1.1. Identifying Search Engine Users1.1.1. Figuring out how much people spend1.1.2. Knowing your demographics1.2. Figuring Out Why People Use Search Engines1.2.1. Research1.2.2. Shopping1.2.3. Entertainment1.3. Discovering the Necessary Elements for Getting High Keyword Rankings1.3.1. The advantage of an SEO-compliant site1.3.2. Defining a clear subject theme1.3.3. Focusing on consistency1.3.4. Building for the long term1.4. Understanding the Search Engines: They're a Community1.4.1. Looking at search results: Apples and oranges1.4.2. How do they get all of that data?
2. Meeting the Search Engines
2.1. Finding the Common Threads among the Engines2.2. Getting to Know the Major Engines2.2.1. Organic versus paid results2.2.2. Directories2.2.3. Yahoo!2.2.3.1. Organic results2.2.3.2. Paid results2.2.3.3. Search Submit Pro2.2.3.4. Yahoo! Directory2.2.4. Google2.2.4.1. Organic results2.2.4.2. Paid results2.2.4.3. Google Directory2.2.5. Microsoft Live Search2.2.5.1. Organic results2.2.5.2. Paid results2.3. Checking Out the Rest of the Field: AOL and Ask.com2.3.1. AOL2.3.2. Ask.com2.4. Finding Your Niche: Vertical Engines2.4.1. Industry-specific2.4.2. Local2.4.3. Behavioral2.5. Discovering Internal Site Search2.6. Understanding Metasearch Engines
3. Recognizing and Reading Search Results
3.1. Reading the Search Engine Results Page3.2. Understanding the Golden Triangle3.3. Discovering Blended Search3.3.1. Results of the blended search on the Golden Triangle3.3.2. Understanding the effect of Blended Search

4. Getting Your Site in the Right Results
4.1. Seeking Traffic, Not Ranking4.2. Avoiding Spam4.3. Understanding Behavioral Search Impact on Ranking4.3.1. Personalizing results by location4.3.2. Personalizing results by Web history4.3.3. Personalizing results by demographics4.3.4. Opting out of personalized results4.4. Using Verticals to Rank4.4.1. Video4.4.2. Images4.4.3. News4.4.4. Shopping4.4.5. Blogs and RSS4.5. Showing Up in Local Search Results4.5.1. Getting into Google Local4.5.2. Getting into Yahoo! Local4.5.3. Getting into MSN Local (local.msn.com)4.6. Making the Most of Paid Search Results4.6.1. Google AdWords4.6.1.1. Signing up for Google AdWords4.6.1.2. Placement options4.6.2. Yahoo!4.6.2.1. Signing up for Yahoo! Search Marketing4.6.2.2. Placement options4.6.3. Microsoft Live Search4.6.3.1. Microsoft adCenter4.6.3.2. Placement options
5. Knowing What Drives Search Results
5.1. Using Advanced Search Operators5.1.1. Combining operators for turbo-powered searching5.1.2. Searching for images5.1.3. Searching for videos5.1.4. Searching for news5.1.5. Searching through blogs5.1.6. Searching with maps5.2. Distinguishing between High Traffic and High Conversion Search
6. Spam Issues: When Search Engines Get Fooled
6.1. Understanding What Spam Is6.2. Discovering the Types of Spam6.2.1. Hidden text/links6.2.2. Doorway pages6.2.3. Deceptive redirection6.2.4. Cloaking6.2.5. Unrelated keywords6.2.6. Keyword stuffing6.2.7. Link farms6.3. Avoiding Being Evil: Ethical Search Marketing6.4. Realizing That There Are No Promises or Guarantees6.5. Following the SEO Code of Ethics
II. Keyword Strategy
1. Employing Keyword Research Techniques and Tools
1.1. Discovering Your Site Theme1.1.1. Brainstorming for keywords1.1.2. Building a subject outline1.1.3. Choosing theme-related keywords1.2. Doing Your Industry and Competitor Research1.3. Researching Client Niche Keywords1.4. Checking Out Seasonal Keyword Trends1.5. Evaluating Keyword Research
2. Selecting Keywords
2.1. Selecting the Proper Keyword Phrases2.2. Reinforcing versus Diluting Your Theme2.3. Picking Keywords Based on Subject Categories2.3.1. High traffic keywords2.3.2. High conversion keywords
3. Exploiting Pay Per Click Lessons Learned
3.1. Analyzing Your Pay Per Click Campaigns for Clues About Your Site3.1.1. Brand building3.1.2. Identifying keywords with low click-through rates3.2. Reducing Costs by Overlapping Pay Per Click with Natural Keyword Rankings
4. Assigning Keywords to Pages
4.1. Understanding What a Search Engine Sees as Keywords4.2. Planning Subject Theme Categories4.3. Choosing Landing Pages for Subject Categories4.4. Organizing Your Primary and Secondary Subjects4.5. Understanding Siloing "Under the Hood"4.6. Consolidating Themes to Help Search Engines See Your Relevance
5. Adding and Maintaining Keywords
5.1. Understanding Keyword Densities, Frequency, and Prominence5.2. Adjusting Keywords5.3. Updating Keywords5.4. Using Tools to Aid Keyword Placement
III. Competitive Positioning
1. Identifying Your Competitors
1.1. Getting to Know the Competition1.2. Figuring Out the Real Competition1.3. Knowing Thyself: Recognizing Your Business Advantages1.4. Looking at Conversion as a Competitive Measure1.5. Recognizing the Difference Between Traffic and Conversion1.6. Determining True Competitors by Their Measures1.7. Sweating the Small Stuff
2. Competitive Research Techniques and Tools
2.1. Realizing That High Rankings Are Achievable2.2. Getting All the Facts on Your Competitors2.3. Calculating the Requirements for Rankings2.3.1. Grasping the tools for competitive research: The Page Analyzer2.3.2. Discovering more tools for competitive research2.3.3. Mining the source code2.3.4. Seeing why server setup makes a difference2.3.5. Tracking down competitor links2.3.6. Sizing up your opponent2.3.7. Comparing your content2.4. Penetrating the Veil of Search Engine Secrecy2.5. Diving into SERP Research2.6. Doing More SERP Research, Yahoo! and Microsoft Style2.7. Increasing your Web Savvy with the SEMToolBar
3. Applying Collected Data
3.1. Sizing Up Your Page Construction3.1.1. Landing page construction3.1.2. Content3.1.3. Engagement objects3.2. Learning from Your Competitors' Links3.3. Taking Cues from Your Competitors' Content Structure
IV. SEO Web Design
1. The Basics of SEO Web Design
1.1. Deciding on the Type of Content for Your Site1.2. Choosing Keywords1.2.1. Running a ranking monitor to discover what's already working1.2.2. Matching Meta tags and keywords to page content1.3. Using Keywords in the Heading Tags1.4. Keeping the Code Clean1.5. Organizing Your Assets1.6. Naming Your Files1.7. Keeping Design Simple1.8. Making a Site Dynamic1.9. Develop a Design Procedure
2. Building an SEO-Friendly Site
2.1. Preplanning and Organizing your Site2.2. Designing Spider-Friendly Code2.3. Creating a Theme and Style2.4. Writing Rich Text Content2.5. Planning Your Navigation Elements2.5.1. Top navigation2.5.2. Footer navigation2.5.3. Side navigation2.6. Implementing a Site Search2.7. Incorporating Engagement Objects into Your Site2.7.1. Embedding interactive files the SEO-friendly way2.7.1.1. Video2.7.1.2. Audio2.8. Allowing for Expansion2.9. Developing an Update Procedure2.10. Balancing Usability and Conversion2.10.1. Usability and SEO working together2.10.2. Creating pages that sell/convert2.10.3. Creating a strong call to action
3. Making Your Page Search Engine-Compatible
3.1. Optimizing HTML Constructs for Search Engines3.1.1. The Head section3.1.1.1. Optimizing Title tags for ranking and branding3.1.1.2. Writing a Meta description3.1.1.3. Writing a useful Meta keywords tag3.1.2. Body section3.1.2.1. Headings3.1.2.2. Content3.1.2.3. Links3.1.2.4. Images3.2. Using Clean Code3.3. Making Your Site WC3–Compliant3.4. Designing with sIFR3.5. Externalizing the Code3.6. Choosing the Right Navigation3.6.1. Image maps3.6.2. Flash3.6.3. JavaScript3.6.4. Text-based navigation3.6.5. A word about using frames3.7. Making Use of HTML Content Stacking3.7.1. Implementing the table trick3.7.2. Div tag positioning
4. Perfecting Navigation and Linking Techniques
4.1. Formulating a Category Structure4.2. Selecting Landing Pages4.3. Absolute versus relative linking4.4. Dealing with Less-Than-Ideal Types of Navigation4.4.1. Images4.4.2. JavaScript4.4.3. Flash4.5. Naming Links
V. Creating Content
1. Selecting a Style for Your Audience
1.1. Knowing Your Demographic1.1.1. Finding out customer goals1.1.2. Looking at current customer data1.1.3. Researching to find out more1.1.4. Interviewing customers1.1.5. Using server logs and analytics1.2. Creating a Dynamic Tone1.3. Choosing a Content Style1.4. Using Personas to Define Your Audience1.4.1. Creating personas1.4.2. Using personas1.4.3. Benefits of using personas1.4.4. Drawbacks of using personas
2. Establishing Content Depth and Page Length
2.1. Building Enough Content to Rank Well2.2. Developing Ideas for Content2.2.1. Brainstorming to get ideas2.2.2. Looking at competitors for content ideas2.2.3. Utilizing your offline materials2.2.4. Listening to customers2.3. Using Various Types of Content2.4. Optimizing Images2.4.1. Naming images2.4.2. Size matters2.5. Mixing in Video2.5.1. Placing videos where they count most2.5.2. Saving videos, and a word about formats2.5.3. Sizing videos appropriately for your audience2.5.4. Choosing the "best" video quality2.5.5. Choosing the right video length2.5.6. Posting your videos to increase traffic2.6. Making the Text Readable2.7. Allowing User Input2.8. Creating User Engagement2.9. Writing a Call to Action
3. Adding Keyword-Specific Content
3.1. Creating Your Keyword List3.2. Developing Content Using Your Keywords3.2.1. Beginning to write3.2.2. Keeping it relevant3.2.3. Including clarifying words3.2.4. Including synonyms to widen your appeal3.2.5. Dealing with stop words3.2.6. Freshness of the content3.2.7. Dynamically adding content to a page3.3. Optimizing the Content3.3.1. Digging deeper by running Page Analyzer3.4. Finding Tools for Keyword Integration3.4.1.3.4.1.1. Competitive analysis tools
4. Dealing with Duplicate Content
4.1. Sources of Duplicate Content and How to Resolve Them4.1.1. Multiple URLs with the same content4.1.2. Finding out how many duplicates the search engine thinks you have4.1.3. Avoiding duplicate content on your own site4.1.4. Avoiding duplications between your different domains4.1.5. Printer-friendly pages4.1.6. Dynamic pages with session IDs4.1.7. Content syndication4.1.8. Localization4.1.9. Mirrors4.1.10. CMS duplication4.1.11. Archives4.2. Intentional Spam4.2.1. Scrapers4.2.2. Clueless newbies4.2.3. Stolen content
5. Adapting and Crediting Your Content
5.1. Optimizing for Local Searches5.1.1. Creating region-specific content5.1.2. Maximizing local visibility5.2. Factoring in Intellectual Property Considerations5.2.1. What to do when your content is stolen5.2.2. Filing for copyright5.2.3. Using content from other sites5.2.4. Crediting original authors
VI. Linking
1. Employing Linking Strategies
1.1. Theming Your Site by Subject1.1.1. Web analytics evaluation1.1.2. PPC programs1.1.3. Tracked keyword phrases1.1.4. Keyword research1.1.4.1. Page Analyzer1.1.4.2. Multiple Page Analyzer1.1.5. Using search engine operators for discovery1.2. Implementing Clear Subject Themes1.3. Siloing1.4. Doing Physical Siloing1.5. Doing Virtual Siloing1.5.1. Anchor text1.5.2. Backlinks1.5.3. Keyword-rich anchor text1.5.4. Relevant Web sites link to relevant categories1.5.5. Natural link acquisition1.5.6. Ethical site relationships1.5.7. Purchased links1.5.8. External links1.5.9. External link anchor text1.5.10. Internal linking structure1.5.11. Excessive navigation or cross linking1.6. Building Links1.6.1. Link magnets1.6.2. Link bait1.6.3. Link requests1.6.4. Link buying
2. Obtaining Links
2.1. Researching Links2.2. Soliciting Links2.2.1. Requesting unpaid backlinks2.2.2. Soliciting a paid link2.3. Making Use of Link Magnets and Link Bait2.3.1. Articles2.3.2. Videos2.4. How Not to Obtain Links2.5. Evaluating Paid Links2.6. Working with RSS Feeds and Syndication2.6.1. Creating a press release2.6.2. Spreading the word
3. Structuring Internal Links
3.1. Subject Theming Structure3.2. Optimizing Link Equity3.3. Creating and Maintaining Silos3.4. Building a Silo: An Illustrated Guide3.5. Maintaining Your Silos3.6. Including Traditional Site Maps3.7. Using an XML Site Map
4. Vetting External Links
4.1. Identifying Inbound Links4.2. Avoiding Poor Quality Links4.2.1. Reciprocal links4.2.2. Incestuous links4.2.3. Link farms4.2.4. Web rings4.2.5. Bad neighborhoods4.3. Identifying Quality Links4.3.1. Complementary subject relevance4.3.2. Expert relevance reinforcement4.3.3. Quality testimonial links4.4. Finding Other Ways of Gaining Link Equity4.5. Making the Most of Outbound Links4.6. Handling Advertising Links4.7. Dealing with Search Engine Spam
5. Connecting with Social Networks
5.1. Making Use of Blogs5.2. Discovering Social News Sites5.3. Promoting Media on Social Networking Sites5.4. Social Media Optimization5.5. Community Building5.6. Incorporating Web 2.0 Functioning Tools
VII. Optimizing the Foundations
1. Server Issues: Why Your Server Matters
1.1. Meeting the Servers1.1.1. Using the Apache server1.1.2. Using the Microsoft IIS server1.1.3. Using other server options1.2. Making Sure Your Server Is Healthy, Happy, and Fast1.2.1. Running a Check Server tool1.2.2. Indulging the need for speed1.3. Excluding Pages and Sites from the Search Engines1.3.1. Using a robots text file1.3.2. Using Meta Robots tags1.3.3. Being wise to different search engine robots1.4. Creating Custom 404 Pages1.4.1. Designing a 404 error page1.4.2. Customizing your 404 error page for your server1.4.2.1. Apache1.4.2.2. Microsoft IIS1.4.3. Monitoring your 404 error logs to spot problems1.5. Fixing Dirty IPs and Other "Bad Neighborhood" Issues1.5.1. Diagnosing your IP address's health
2. Domain Names: What Your URL Says About You
2.1. Selecting Your Domain Name2.2. Registering Your Domain Name2.3. Covering All Your Bases2.3.1. Country-code TLDs2.3.2. Generic TLDs2.3.3. Vanity domains2.3.4. Misspellings2.4. Pointing Multiple Domains to a Single Site Correctly2.5. Choosing the Right Hosting Provider2.6. Understanding Subdomains2.6.1. Why people set up subdomains2.6.2. How search engines view subdomains
3. Using Redirects for SEO
3.1. Discovering the Types of Redirects3.1.1. 301 (permanent) redirects3.1.2. 302 (temporary) redirects3.1.3. Meta refreshes3.1.4. JavaScript redirects3.2. Reconciling Your WWW and Non-WWW URLs
4. Implementing 301 Redirects
4.1. Getting the Details on How 301 Redirects Work4.2. Implementing a 301 Redirect in Apache .htaccess Files4.2.1. To add a 301 redirect to a specific page in Apache4.2.2. To 301 redirect an entire domain in Apache4.3. Implementing a 301 Redirect on a Microsoft IIS Server4.3.1. To 301 redirect pages in IIS 5.0 and 6.04.3.2. To 301 redirect an entire domain in IIS 5.0 and 6.04.3.3. To implement a 301 redirect in IIS 7.04.3.4. Implementing a 301 redirect with ISAPI_Rewrite on an IIS server4.3.5. To 301 redirect an old page to a new page in ISAPI_Rewrite4.3.6. To 301 redirect a non-www domain to the www domain in ISAPI_Rewrite4.4. Using Header Inserts as an Alternate Way to Redirect a Page4.4.1. PHP 301 redirect4.4.2. ASP 301 redirect4.4.3. ASP.NET 301 redirect4.4.4. JSP 301 redirect4.4.5. ColdFusion 301 redirect4.4.6. CGI Perl 301 redirect4.4.7. Ruby on Rails 301 redirect
5. Watching Your Backend: Content Management System Troubles
5.1. Avoiding SEO Problems Caused by Content Management Systems5.1.1. Understanding why dynamically generated pages can be friend or foe5.1.2. Dealing with dynamic URLs and session IDs5.1.3. Rewriting URLs5.2. Choosing the Right Content Management System5.3. Customizing Your CMS for SEO5.4. Optimizing Your Yahoo! Store
6. Solving SEO Roadblocks
6.1. Inviting Spiders to Your Site6.2. Avoiding 302 Hijacks6.3. Handling Secure Server Problems
VIII. Analyzing Results
1. Employing Site Analytics
1.1. Discovering Web Analytics Basics1.1.1. Web metrics1.1.2. Web analytics1.2. Measuring Your Success1.2.1. Identifying what you are tracking1.2.2. Choosing key performance indicators1.2.3. Measuring reach1.2.4. Acquisition1.2.5. Response metrics1.2.6. Conversions1.2.7. Retention1.3. Examining Analytics Packages1.3.1. Google1.3.2. Omniture Site Catalyst1.3.3. Others1.4. Getting Started: Log Files Analysis1.4.1. Log file analysis tools1.4.2. Check out traffic numbers
2. Tracking Behavior with Web Analytics
2.1. Measuring Web Site Usability2.1.1. Personas2.1.2. A/B testing2.1.3. Multivariate testing2.1.4. Cookies2.1.4.1. Deleting third-party cookies2.1.4.2. Solving the cookie dilemma2.1.5. Session IDs2.2. Tracking Conversions2.2.1. Measuring marketing campaign effectiveness2.2.2. Building conversion funnels2.2.3. Preventing conversion funnel drop-off2.2.4. Analyzing your conversion funnel2.2.5. Making site improvements2.2.6. Assigning Web page objectives2.3. Tracking the Success of Your SEO Project2.4. Analyzing Rankings
3. Mastering SEO Tools and Reports
3.1. Getting Started with A/B Testing3.1.1. Getting ready to run an A/B test3.1.2. Doing an A/B test with Website Optimizer3.1.2.1. Step 1: Name your experiment and identify pages3.1.2.2. Step 2: Install and validate JavaScript tags3.1.2.3. Step 3: Preview and start experiment3.1.2.4. Ready, Set, Go!3.1.3. Viewing your results3.2. Discovering Page and Site Analysis Tools3.3. Understanding Abandonment Rates3.4. Measuring Traffic and Conversion from Organic Search3.4.1. Click maps3.4.2. Pathing3.5. Using Link Analysis Tools
IX. International SEO
1. Discovering International Search Engines
1.1. Understanding International Copyright Issues1.2. Targeting International Users1.2.1. Domains and geolocating1.2.2. Site architecture tips1.3. Identifying Opportunities for Your International Site1.3.1. Single sites1.3.2. Multiple sites1.3.3. The blended approach1.4. Realizing How People Search
2. Tailoring Your Marketing Message for Asia
2.1. Succeeding in Asia2.1.1. Assessing your site's chances2.1.2. Sizing up the competition and sounding out the market2.1.3. Determining your plan of attack2.2. Discovering Japan2.3. Succeeding in China2.4. Finding Out About South Korea2.5. Operating in Russia
3. Staking a Claim in Europe
3.1. Succeeding in the European Union3.2. Knowing the Legal Issues in the EU3.3. Working within the United Kingdom3.4. Discovering France3.5. Operating in Germany3.6. Understanding the Netherlands
4. Getting Started in Latin America
4.1. Succeeding in Latin America4.2. Geotargeting with Google Webmaster Tools4.3. Working in Mexico4.4. Operating in Brazil4.5. Discovering Argentina
X. Search Marketing
1. Discovering Paid Search Marketing
1.1. Harnessing the Value of Paid Search1.1.1. Writing and testing the ad1.1.2. Preparing the landing page1.1.3. Figuring out ad pricing1.2. Making SEO and Pay Per Click Work Together1.2.1. Complete market coverage with SEO and PPC1.2.2. Reinforcing your brand with PPC1.3. Supplementing Traffic with PPC1.4. Making Smart Use of Geotargeting1.5. Starting Your Seasonal Campaigns1.5.1. Principle #1: Start your seasonal campaign in advance1.5.2. Principle #2: Adjust your spending levels as the buying season progresses1.5.3. Principle #3: Use some of the same keywords your site already ranks for
2. Using SEO to Build Your Brand
2.1. Selecting Keywords for Branding Purposes2.2. Using Keywords to Connect with People2.3. How to Build Your Brand Through Search2.3.1. Writing press releases2.3.2. Optimizing for blended search2.4. Using Engagement Objects to Promote Your Brand2.5. Building a Community2.5.1. Being who you are online2.5.2. Blogging to build community2.5.3. Using other social media to build community2.5.4. Connecting to your audience with social networking2.5.5. Spreading the word with social bookmarking2.5.5.1. Keotag2.5.5.2. ShareThis
3. Identifying and Reporting Spam
3.1. How to Identify Spam and What to Do About It3.1.1. Hidden text or links3.1.2. Doorway pages3.1.3. Frames3.1.4. Deceptive redirection3.1.5. Cloaking3.1.6. Unrelated keywords3.1.7. Keyword stuffing3.1.8. Link farms3.2. How to Report Spam to the Major Search Engines3.2.1. Google3.2.2. Yahoo!3.2.3. Microsoft Live Search3.2.4. Ask.com3.3. Reporting Paid Links3.4. Reducing the Impact of Click Fraud
A. The Value of Training
A.1. Making the Most of Industry ConferencesA.1.1. Small versus large conferencesA.1.2. Networking effectively at conferencesA.1.2.1. Strategy 1: Show up preparedA.1.2.2. Strategy 2: Start branding yourself before you get thereA.1.2.3. Strategy 3: Use the buddy systemA.1.2.4. Strategy 4: Have a gimmickA.1.2.5. Strategy 5: Don't use a gimmickA.2. Picking the Right Training CoursesA.2.1. Training remotelyA.2.2. Training around the countryA.2.3. Training on-siteA.3. Training for ProfessionalsA.3.1. Attending conventionsA.3.2. Getting advanced trainingA.3.3. Following trusted authoritiesA.3.4. Performing experimentsA.4. Getting Things Done for Do-It-YourselfersA.4.1. TrainingA.4.2. Testing, testing, testing!A.4.3. NetworkingA.4.4. Knowing when to call in the experts

Content preview from Search Engine Optimization All-In-One For Dummies®

Chapter 2. Tailoring Your Marketing Message for Asia

In This Chapter

Succeeding in Asia
Discovering Japan
Succeeding in China
Finding out about South Korea
Operating in Russia

The first stop on our world tour on online marketing in the international venue is the Asia region, which includes Japan, China, South Korea, and much of Russia. In the previous chapter, we briefly touch on the search engines popular in this region, along with a few tips and tricks for operating a Web site in those countries. In this chapter, we go into more depth on operating online in Asia. You discover tips on how to succeed in the targeted country, the demographics of the region, and any other hints we think would we useful to you along the way.

Succeeding in Asia

Starting up a site or expanding your Web site into the Asian region can be a little daunting. Asian culture can be very different from Western culture, with nuances that can harm you and your company if you miss them, and that's not even considering the language barrier. Not to worry, though. We've put together a step-by-step getting started guide for building or translating your site to work in the Asian markets.

Note

It's important to note that one chapter in a book is not enough to make you an expert in SEO for the Asian market. In fact, the most important message you should take away from this chapter is that there is no shortcut or substitute for research and local know-how.

Assessing your site's chances

Your first step is simple: Assess the usability ...

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