September 2012
Intermediate to advanced
318 pages
8h 16m
German
Content preview from Soft Skills für IT-BeraterBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
2 Kommunizieren und verstehen
Bevor wir uns in die Tiefen des Beratunsgprozesses begeben, festigen wir das dafür notwendige Handwerkszeug. Damit meinen wir Techniken in der Kommunikation, um z.B. in der Moderation und Gestaltung von Workshops erfolgreich und effizient zu arbeiten.
2.1 Fragen stellen und miteinander reden
Wenn wir Kunden zu einem Produkt beraten oder es in der Beratung um Prozessverbesserung oder Veränderungen innerhalb einer Abteilung oder Organisation geht, ist es notwendig, zuerst ein tiefes Verständnis der Zusammenhänge im Team, der Abteilung oder im Unternehmen zu erarbeiten. Es gilt, die Menschen mit ihren Wünschen, Bedürfnissen und Problemen zu verstehen. Ebenso arbeiten wir uns in Abläufe und Strukturen ein, um diese ausreichend ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.