September 2012
Intermediate to advanced
318 pages
8h 16m
German
Content preview from Soft Skills für IT-BeraterBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
7 Methodische Beratung als Prozess
Allen Arten einer systematischen Beratung unterliegt eine Methode bzw. ein gesteuerter Prozess. Diesen Beratungsprozess werden wir uns jetzt genauer anschauen. Wir verwenden dazu ein sechsstufiges Modell, das wir Schritt für Schritt betrachten.
7.1 Sechs Stufen zur erfolgreichen Beratung
Zu einer erfolgreichen Beratung gehört deutlich mehr, als die konkrete Beratungsleistung abzuliefern. Wir haben eine ganze Menge an Vorarbeit zu leisten, damit es überhaupt zur Beratung beim Kunden kommt, und danach die Kontinuität unserer Beratungsergebnisse sicherzustellen.
7.1.1 Überblick
Werfen wir zunächst einen ersten Blick auf die sechs Stufen eines Beratungsprozesses nach Ulf Andresen (*1953) in Abbildung 7.1 [4, 5
Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Read now
Unlock full access
More than 5,000 organizations count on O’Reilly
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.