2.3. PROCESS ASSETS AND THE BODY OF KNOWLEDGE SYSTEM

As discussed in Chapter 1, a process encapsulates an organization's experience in form of successful “recipes.” Process descriptions, however, usually contain the sequence of steps to be executed, identify who executes them, specify the entry and exit criteria for major steps, and so on. To facilitate the use of processes, guidelines, checklists, and templates often provide useful support. Together, these materials are called process assets.

Guidelines usually give rules and procedures for executing a step. For example, a step in the project planning process is “Estimate effort.” To execute this step, a project manager needs guidelines. Checklists are usually of two types: activity checklists ...

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