January 2002
Intermediate to advanced
288 pages
6h 9m
English
Content preview from Software Project Management in PracticeBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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8.2. CUSTOMER COMMUNICATION AND ISSUE RESOLUTION
Team communication is geared toward keeping the team informed and motivated. But what about the customer, who is the sponsor of the project and hence a major stakeholder? Many problems are the result of misunderstandings between the customer and the developers. Regular communication between the development team and the customer can help avoid these kinds of problems.
Status reports (discussed in Chapter 11), one such means of communication, are designed to give the customer a clear idea of the state of the project on an ongoing basis. However, these reports, no matter how elaborate, are not enough. Project managers should plan other means of communication, including weekly teleconferencing or videoconferencing ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.