Software Project Management in Practice

5.4. THE QUALITY PLAN OF THE ACIC PROJECT

Now let's discuss the quality planning of our case study, the ACIC project. (Other examples, including a different case study, can be found in my earlier book.⁹) To set its goals and defect estimates, the ACIC project manager used the data from the Synergy project, a similar project done earlier for the same client. The defect injection rate in Synergy was 0.036 defects per person-hour (obtained by dividing the total number of defects by total effort—both available in the Synergy process database). The ACIC project manager wanted to do better than Synergy and expected to have a 10% reduction in the defect injection rate, considerably better than the organization norms. At the projected rate, the number ...