Chapter 6
Coaching and Development
IN THIS CHAPTER
Understanding what a coach is
Developing basic coaching skills
Sharing your expertise
Creating the conditions for successful development of your employees
The best managers are coaches – that is, individuals who guide, talk with and encourage others on their journey. With the help of coaches, employees can achieve outstanding results, organisations can perform better than ever and you can sleep well at night, knowing that everything is just fine with your business.
As the maxim goes:
- Tell me … I forget.
- Show me … I remember.
- Involve me … I learn.
Nor do your employees learn effectively when you throw a new task at them with no instruction or support whatsoever. Of course, good employees can, and do, eventually work things out for themselves, but they waste a lot of time and energy in the process. ‘What on earth am I supposed to be doing? Let’s have a go anyway and see what happens!’
Between these two extremes – being told what ...
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