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Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
book

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management

by Justin Mathena, Aaron Yetter, Hoss Hostetler
December 2008
Intermediate to advanced
265 pages
7h 28m
English
Apress
Content preview from Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management

6.6. Adapting to Business Change

After working with management and communicating with users to set expectations regarding goals, timelines, and benefits, you will need to keep in mind that businesses change. Project teams must recognize change within the business, assess it, and adapt to it at a pace that the users and schedule can support. In some cases you will need to wait for changes to be completed to avoid chasing a moving target. In others you will need to execute quickly to avoid creating problems for your users. Planning for change is something every initiative should undertake to keep the solution as nimble as necessary.

Even if there has been no significant shift in the business you will still need to consistently assess whether there ...

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