December 2008
Intermediate to advanced
265 pages
7h 28m
English
book
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
by Justin Mathena, Aaron Yetter, Hoss Hostetler
Content preview from Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
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3.1. Building Your CRM Management Team
3.1.1. Acquiring Sponsorship
The first goal of any implementation is to secure executive-level support for the project or, in the case of CRM within most organizations, support for the program (the set of projects required to implement functionality, improvements, and ongoing maintenance). If backing and direction is not given from the organization's upper levels you may be starting an uphill battle to get CRM implemented and adopted. Additionally, in most organizations the process of planning and managing functionality, including when it should be rolled out to users, will require a team of people to effectively plan and execute.
To ensure you will be able to acquire people's time, energy, and input, ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.