December 2008
Intermediate to advanced
265 pages
7h 28m
English
book
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
by Justin Mathena, Aaron Yetter, Hoss Hostetler
Content preview from Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
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2.4. Microsoft CRM 4.0—Surpassing the Competition and Entering as a Software as a Service Provider
The Microsoft CRM 4.0 release enhanced the capabilities to a degree that positioned it to surpass the competition. Significant platform improvements, software as a service (SaaS) availability (released as Microsoft CRM Online), feature additions, and customization enhancements have moved it into a category that leads the market and exceeds typical CRM capabilities.
2.4.1. Platform Improvements
Platform improvements introduced these additional capabilities and deployment scenarios for Microsoft CRM:
Multitenancy. The capability to host multiple CRM instances on a single server, therefore minimizing infrastructure requirements for deployment scenarios ...