December 2008
Intermediate to advanced
265 pages
7h 28m
English
book
Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
by Justin Mathena, Aaron Yetter, Hoss Hostetler
Content preview from Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
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5.13. Custom Extensions
This section covers topics related to extending the application through workflow, workflow extensions, plug-ins, Java, API calls, iFrame, ISV.Config, and SiteMap. Like the custom entities and custom relationship sections, custom extensions allow the standard CRM system to support complex CRM configurations as well as nontraditional xRM functionality because it provides capabilities for expansion of the existing functionality.
5.13.1.
5.13.1.1. Why is This Important?
Custom extension options and capabilities are vital to the flexibility that Microsoft Dynamics CRM 4.0 provides. Business processes and requirements that can be modeled in the system are much more dynamic and therefore meet a broader variety of needs. Translating ...