Measuring Time
Time is the easiest measure to capture because it involves nothing more than taking two readings and performing a subtraction (Figure 9.1). The times of greatest interest in supply chains are process times, which measure the amount of time required for key business processes to run from initiation to completion. As the examples in Figure 9.1 suggest, the processes involved can be measured on any scale from seconds to months.
Figure 9.1. Measuring Time
Figure 9.2 illustrates some of the process times involved in the fulfillment activities of supply chains. The overall fulfillment process, shown at the top of the figure, can be broken ...
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