January 2009
Beginner to intermediate
641 pages
26h 48m
English
book
The Data Model Resource Book, Volume 3: Universal Patterns for Data Modeling
by Paul Agnew, Len Silverston
Content preview from The Data Model Resource Book, Volume 3: Universal Patterns for Data Modeling
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Silverston c08.tex V2 - 11/21/2008 3:12am Page 432
Table 8-1 Example of Using the Level 2 Business Rules Pattern
EVENT TYPE EVENT TYPE EVENT COMMUNICATION RULE EVENT TYPE RULE COMMUNICATION
RULE. RULE RULE TYPE. TYPE. E VENT TYPE. FACTOR RULE FACTOR. OUTCOME EVENT TYPE.
STATEMENT NAME NAME NAME (OF FACTOR) TYPE. NAME FACTOR VALUE TYPE. NAME NAME (OF OUTCOME)
Phone call with an
apology must be
made when a
customer calls on
the phone with a
valid complaint
Customer
Service
Customer
Complaint
Phone Call Valid Apology Phone Call
Phone call with an
explanation must
be made when a
customer calls on
the phone with a
complaint that is
not valid
Customer
Service
Customer
Complaint
Phone Call Not valid Explanation Phone Call
Phone call with an
apology must be
made when a
customer emails a
valid complaint
Customer
Service
Customer
Complaint
Email Valid Apology Phone Call
Email with an
explanation must
be sent when a
customer emails an
invalid complaint
Customer
Service
Customer
Complaint
Email Not valid Explanation Email
Silverston c08.tex V2 - 11/21/2008 3:12am Page 433
Table 8-1 (continued)
EVENT TYPE EVENT TYPE EVENT COMMUNICATION RULE EVENT TYPE RULE COMMUNICATION
RULE. RULE RULE TYPE. TYPE. E VENT TYPE. FACTOR RULE FACTOR. OUTCOME EVENT TYPE.
STATEMENT NAME NAME NAME (OF FACTOR) TYPE. NAME FACTOR VALUE TYPE. NAME NAME (OF OUTCOME)
A personal ...