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The Leadership Solution
book

The Leadership Solution

by Jim Shaffer
May 2000
Intermediate to advanced
307 pages
6h 9m
English
McGraw-Hill
Content preview from The Leadership Solution

4.2. Using Your Time

How you use time signals your priorities. What you do and how you do it tells everyone around you what's important and what's not important to you.

Think about what you did at 2 p.m. yesterday. Did it help you communicate what you wanted to communicate? Look at your calendar for the last 30 days. Did it communicate the values and priorities that you want to communicate to your people?

Ben G., the president of a health care insurance company, spent a lot of time telling his people how important the customers were to the future of the company. Although he preached customer service and responsiveness, his employees didn't think he was serious. When asked to review what he had done during the past 30 days, he was shocked.

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Publisher Resources

ISBN: 9780070790636